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During high volume periods and sales, dispatch times may vary.
(Working days are Monday-Friday. Public holidays excluded.)
- We cannot express ship to a FPO/APO address and PO BOXES within USA and Canada
- United Arab Emirates, Qatar, Oman, Saudi Arabia orders must include a Po Box Number
Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Kuma Sport are not responsible for any custom clearance charges; you should contact your local customs office for more information.
Please note, cuffup does not refund shipping charges for packages that are undeliverable or refused/unclaimed by customers.
Cuffup allows 2 days from the moment that the product arrived to ask for a return.
The product must be returned in its original packaging, there will not be a refund if these conditions aren't met.
The customer will have to pay for the return.
If you are not happy with the product and want to exchange it for a new one, it is possibile,.
Before sending the product:
- please contact cuffup team via email at this address: firstname.lastname@example.org and attach photos of the product with order number.
once the product arrives to cuffup centre we will vision and approve or disapprove the refund.
Oops! We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.
We cannot cancel orders once they have been processed by our shipping team, so please be sure to review before you confirm your purchase!
If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.
If you put the wrong shipping address you need to email us within 30 minutes of the purchase. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.
Send us an enquiry via our contact page or email us at email@example.com So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address, image of the product you received and the issue with your order.